NPS & Voice of Customer

FY 2025 · NPS 48 · +10 pts YoY · 284 responses · 52% promoters

Net Promoter Score
48
+10 pts YoYvs 38 prior year
Promoters
52%
+8pp YoY148 of 284 respondents
Response Rate
83.5%
284/340 responded+12pp YoY
Detractors
24%
-6pp YoY improved68 of 284 respondents
NPS Trend — Promoters / Passives / Detractors
Monthly stacked · FY 2025
NPS Driver Analysis
% of verbatims mentioning each theme · positive vs negative
NPS by Customer Tier & Tenure
Enterprise accounts and long-tenure customers score highest
Sample Verbatim Responses
Representative quotes from recent NPS survey · FY 2025